Connect. Secure. Manage.
Network Operational Assurance
Put practical controls around Cisco and Meraki network operations through approved changes, recoverable configurations and clear engineering documentation.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Network operational assurance checks how your team runs the network in practice. We review change ownership, backup access, handover records and other controls around Cisco and Meraki services. The work produces evidence and clear actions. Having a written policy is useful, but it does not prove that the process will work during a fault.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Define the operating scope
We find the sites, platforms and services included in the review, together with the teams and suppliers responsible for them. The assessment follows the real operating model rather than assuming that one organisation controls every part of the network. Carrier, cloud, identity and app dependencies are recorded where they affect the service.
The customer also identifies the assurance questions it needs answered. These may concern recoverability, change risk, access governance or the quality of service records. We agree the evidence and limits of the review so it is not mistaken for a complete security audit or certification of the whole business.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Check ownership and administrative access
A supportable estate has clear responsibility for routine operation, privileged changes and emergency decisions. We review account ownership, role allocation and the route for removing obsolete access. Shared supplier or personal accounts can make it difficult to establish who changed a setting and who can recover control during an incident.
Recovery access is tested or assessed through an agreed safe method. A documented credential is not useful if it is expired, inaccessible or dependent on the same failed identity service it is meant to bypass. Findings identify the practical gap and an owner for correction rather than simply noting that an access policy exists.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Examine change control in practice
We sample how changes are requested, assessed, approved and checked. The aim is to see whether the process captures affected services, dependencies and recovery decisions without imposing unnecessary bureaucracy on routine work. Emergency actions need a defined route and follow-up rather than being excluded from accountability.
Configuration drift and temporary workarounds are reviewed against the approved intent. An exception may be justified, but its purpose and owner should be visible. The assessment distinguishes a legitimate operating decision from a setting that remains only because nobody remembers why it was introduced.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Assess configuration protection and recovery
We review what is backed up, how it is protected and whether the records can support realistic restoration. Traditional device settings, controllers and cloud-managed platforms have different recovery needs. A successful scheduled job is evidence of collection, not proof that the network can be rebuilt within a required period.
Selected recovery exercises can test access, replacement preparation and runbook steps where the customer authorises them. The report states which outcomes were shown and which remain untested. Software, licences, certificates and external dependencies are considered alongside the setup data itself.
Review documentation and monitoring quality
Diagrams, addressing records and service maps should help engineers act during a fault. We compare chosen records with the live estate and identify gaps that would slow investigation or lead to an unsafe change. Documentation is assessed for usability and ownership, not simply for the number of pages produced.
Monitoring is reviewed for important coverage, data freshness, alert ownership and escalation. A quiet dashboard can mean the estate is stable or that collection has failed. We examine whether operators can distinguish those conditions and whether detected faults lead to a defined response.
Connect lifecycle and incident learning
Software support, licences and hardware milestones affect risk to the live service. We review how these are tracked and how maintenance decisions are prioritised. Deferred work needs an owner and a review point so risk acceptance remains deliberate rather than becoming an accidental consequence of a busy schedule.
Incident reviews should lead to useful changes in setup, procedures or monitoring. We examine whether recurring faults and failed recovery steps produce tracked actions. Repeatedly restoring service without addressing an established cause can leave the network vulnerable to the same disruption again.
Deliver a prioritised assurance plan
The output identifies evidence, findings, service implications and recommended actions. We distinguish confirmed gaps from matters that could not be assessed and avoid presenting incomplete evidence as a clean bill of health. Actions are grouped by urgency, dependency and the team able to resolve them.
MCI can provide an independent operational review or incorporate assurance into managed network services. The work supports the customer’s governance and improvement programme without claiming automatic ISO certification or universal compliance. Its purpose is practical confidence grounded in tested access, usable records and controlled engineering behaviour.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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