Connect. Secure. Manage.
Shared Network Operations Centre
Use a shared NOC service for an agreed Cisco or Meraki estate, with documented monitoring scope, priorities and escalation responsibilities.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
A shared Network Operations Centre uses staff and systems that support several customers. We define the coverage, priorities and specialist support for your Cisco or Meraki estate. Customer separation and a tested escalation route are part of the plan. The service agreement should make the shared model and its response duties clear.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Match the model to the estate
A shared service can suit organisations that need consistent monitoring and escalation without the scale or workload to justify a dedicated operating function. We assess the number and type of sites, platforms, incidents and changes, together with the business impact of an outage. Device count alone is not a sufficient basis for the service design.
The proposal identifies the activities included and the resources used to deliver them. Monitoring, triage, engineering response and planned changes may have different coverage. We make those differences clear so a shared arrangement is assessed on its actual commitments rather than compared with an undefined idea of dedicated support.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Keep customer context available
Operators need accurate asset records, topology, service dependencies and escalation contacts for each estate. Without that context, the same technical alert can be misunderstood or repeatedly passed between teams. We establish a practical information standard before accepting the service into routine operation.
Runbooks identify the customer’s specific failure modes and authorised actions. A common process can improve consistency while retaining the details that differ between setups. The aim is repeatable operation, not forcing every customer into identical assumptions about criticality, maintenance or risk acceptance.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Protect access and information boundaries
A shared NOC must separate customer permissions, credentials and service records appropriately. We review account roles, integrations and the data available to operators. Access is granted for the agreed task and should not allow an engineer working on one customer to make an accidental change to another estate.
The service also defines how records are shared with the customer and with third-party providers. Sensitive settings, captures and contact details need controlled handling. Shared tooling does not remove those obligations, and operational convenience is not a reason to distribute unrestricted information through ordinary notification messages.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Agree priorities and escalation
Severity reflects business impact, affected services and available resilience. We agree how competing events are prioritised and when specialist engineers or customer decision-makers are engaged. A shared model needs a transparent response process rather than an implied promise that every alert receives the same immediate attention.
The customer should understand dependencies on carriers, vendors and its own teams. The NOC can gather evidence and coordinate escalation within scope, but resolution may remain with another party. Service targets distinguish acknowledgement, investigation and repair so performance reporting does not blur those different duties.
Reduce noise while preserving coverage
Useful monitoring identifies actionable faults and avoids generating separate incidents for every downstream symptom of one upstream failure. We review thresholds, dependency relationships and maintenance handling for the supported Cisco and Meraki platforms. Noise reduction is treated as controlled tuning, not simply disabling alerts that are inconvenient.
Coverage checks ensure that new assets and important service paths are not omitted. A quiet dashboard can show a stable network or a broken collection process. The monitoring design includes health and data-freshness checks so operators can distinguish those conditions and respond appropriately.
Integrate changes and customer communication
Planned work is visible to the NOC, including the expected impact and maintenance period. Suppression is limited to the relevant assets and time window, with checks after work finishes. An unrelated fault should not be hidden merely because another change is in progress at the same site.
Incident communication follows agreed contacts and frequency. Updates explain business impact, current evidence and the next action without overstating certainty. The customer retains a clear route to raise concerns and approve changes, rather than depending on informal messages to whichever engineer handled the previous ticket.
Review service quality and future fit
Reporting examines recurring faults, response performance, loss of resilience and improvement actions. The review can also identify when the estate or workload has outgrown the original shared arrangement. Growth should trigger a clear scope decision, not a gradual decline in service caused by assumptions that no longer fit.
MCI can scope a shared Network Operations Centre service around your Cisco and Meraki estate and coordinate specialist support where required. The proposal states coverage, access, reporting and commercial boundaries, allowing your organisation to compare the model with internal operation or a dedicated arrangement on a consistent basis.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
Thank you. Your enquiry has been submitted.
Please check your name, email and message, then try again.
Your form session expired. Please try again.
Please wait a minute before sending another enquiry.
We could not submit your enquiry. Please call or email us instead.