Connect. Secure. Manage.
Secure Remote Access
Design and support Cisco remote access around identity, endpoint trust and application needs, with clear recovery and user-support arrangements.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Secure remote access lets approved people use business systems from outside the office. The design should grant only the reach their work needs. We plan Cisco-led access around apps, devices and identity services, with clear roles for users and admins. Recovery and support are included so the team knows what to do when a connection fails.
Defined trust
Make access boundaries explicit rather than relying on an assumed internal network.
Controlled access
Connect identity, policy and network enforcement to the services people actually use.
Evidence for change
Test the intended security outcome and retain useful operational records.
Define who needs access and to what
Employees, contractors, suppliers and administrators may have different needs. Some need a small set of web apps; others need a full desktop workflow or privileged maintenance access. We identify those groups and their destinations before selecting the connection model. So a limited supplier need does not become unrestricted access to an internal network.
The assessment includes managed and unmanaged devices, operating systems, user locations and app behaviour. Legacy protocols, client certificates and dependencies on internal DNS can affect the available choices. A service that works in a browser is not automatically suitable for every remote app or every endpoint population.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Choose the appropriate access model
Network-level VPN access and application-specific access address different needs. We compare supported Cisco options with the customer's needs, including current gateways, Cisco Secure Client and cloud-delivered services where relevant. The design explains which traffic is carried, where policy is enforced and which duties remain with the app or endpoint team.
Existing infrastructure may still be suitable when properly configured and supported. We do not recommend a platform change solely because another product has a broader feature list. Where a transition is justified, its operational benefit and migration dependencies are made clear, including any period when old and new access methods must coexist.
A useful starting point
Not sure where to start?
Bring the requirement. We will help you define the engineering work.
Build identity and authorisation into the design
Authentication establishes who is connecting, while authorisation controls what that person may reach. We review identity sources, group mapping and supported multi-factor authentication arrangements. A successful second-factor prompt should not automatically grant access to every destination available through the gateway.
Endpoint needs are considered separately. Certificates, device management and supported posture checks can provide useful signals, but their availability varies by platform and setup. We check which signals are actually enforced and how users without the required state are handled, rather than relying on an undefined statement that all devices are trusted.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Plan routing, DNS and local connectivity
Remote access changes the path used by apps and sometimes by general internet traffic. We set out the intended routing policy, name-resolution behaviour and treatment of local resources such as printers or captive portals. Overlapping home and business address ranges can also cause confusing failures that need consideration before rollout.
Split and full-tunnel arrangements have different security and capacity implications. The choice should reflect the customer's policy and app needs, with clear treatment of traffic outside the protected path. We document where inspection occurs and avoid describing a tunnel as comprehensive protection for activity that never enters it.
Design availability and recovery
Remote users may depend on several services before they can reach an app: internet access, DNS, identity, certificates and the access gateway itself. We map those dependencies and identify the failure cases the design needs to tolerate. A second gateway does not help if both rely on an unavailable authentication service.
Recovery access must be controlled and practical. We consider how support staff assist a user who cannot connect, how replacement authentication factors are handled and which exceptional access requires approval. Emergency procedures are documented without turning them into permanent bypasses that undermine the normal security model.
Test with representative users and networks
A pilot should cover the main device types, user roles and app workflows, including users outside the office and on restricted networks. We check sign-in, authorisation, DNS, app performance and reconnection. Failure tests are agreed and bounded, with clear attention to what happens when a dependency returns to service.
User experience matters because confusing access encourages workarounds. We prepare clear instructions, expected prompts and a support route for common failures. The rollout is not complete merely because an engineer's laptop connects successfully from one test network.
Agree the ongoing service boundaries
The operating model identifies responsibility for gateway software, client updates, identity changes, certificates and incident handling. Logs are collected for a defined purpose with suitable access and retention, rather than kept indefinitely because remote access is considered a security service.
MCI's Cisco remote-access VPN design covers detailed network-level needs, while application-specific options can be assessed where appropriate. Share the user groups, apps and device constraints you need to support. We can define a secure remote-access scope that is understandable to the business and supportable by the people who will operate it.
Technical references
- Cisco Secure Client VPN configuration — Cisco / Cisco Meraki
- Cisco Secure Client zero-trust access module — Cisco / Cisco Meraki
Talk to a specialist
What does your network need next?
Tell us what you are planning, changing or trying to improve. We will help define a practical next step and the engineering scope.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
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