Connect. Secure. Manage.
Network Operations Centre
Scope NOC services for Cisco and Meraki networks, from shared monitoring and escalation to dedicated operational arrangements with explicit service boundaries.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
A Network Operations Centre gives alerts a defined route to action. Someone receives the event, checks its impact and follows the agreed response process. We scope NOC services for Cisco and Meraki networks with clear hours and duties. Monitoring, initial checks and specialist engineering support must each have an explicit place in the agreement.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Start with the service you need observed
We find the sites, devices, circuits and app paths that matter to the business. Monitoring everything in the same way is rarely useful. A core routing failure, a lost backup link and an unavailable office printer have different implications and should not enter the same response process without context.
The service description records the supported inventory and its dependencies. It also distinguishes network operation from endpoint support, app administration and security operations. Where another team owns those functions, the NOC needs a clear escalation route rather than responsibility for resolving issues it is neither authorised nor equipped to change.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Define coverage without ambiguous promises
Monitoring hours, alert acknowledgement, triage and engineering response are separate commitments. We document which activities are covered at which times and whether particular incidents require an on-call specialist or a customer approval. A platform collecting data continuously does not prove that an engineer is investigating every alert around the clock.
Coverage also includes communication. The customer should know when updates are provided, who receives them and how a major incident is coordinated. Response targets are defined against an agreed severity model. They are not presented as universal resolution guarantees where recovery depends on a carrier, vendor or app owner.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Choose a shared or dedicated arrangement
A shared NOC can provide a defined operational service across several customers, while a dedicated arrangement may reserve particular staffing, workflows or tooling for one estate. The appropriate choice depends on scale, service criticality, integration and commercial needs. Neither label alone establishes the exact skills or coverage included.
We help compare the models using the work to be performed. A customer may need specialist escalation rather than a dedicated monitoring team, or may require a more closely integrated operating function. The proposal should explain the resources and boundaries rather than using the word dedicated as a substitute for specification.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Build actionable monitoring and runbooks
Alerts need reliable data, sensible thresholds and enough service context to guide action. We review how Cisco and Meraki events are collected and how dependency failures are correlated. A single upstream outage should not create an unmanageable stream of unrelated tickets without a way to recognise their common cause.
Runbooks describe safe initial checks, escalation criteria and approved actions. They should identify when an operator must stop and involve a specialist. Automation can assist repeatable work. But it does not remove the need for authorisation, audit records and an understood response when an action only partly completes.
Connect the NOC to change management
Planned maintenance changes the meaning of an alert. The NOC needs access to the relevant change schedule and a clear way to distinguish expected interruption from an unrelated failure. Suppression must be scoped and time-limited so important conditions are not hidden after the work ends.
The same process governs corrective changes arising from incidents. Emergency action may use an expedited approval route. But it still needs ownership and a record of what changed. Temporary workarounds are tracked for review, preventing the network from accumulating exceptions that undermine future operation.
Measure service outcomes
Useful NOC reporting separates availability, loss of resilience, acknowledgement, investigation and resolution measures. It identifies how those values are calculated and which dependencies are excluded. Alert counts alone do not show whether the service is helping the business or merely detecting more low-value events.
Reviews should lead to actions: correcting recurring faults, improving runbooks, addressing capacity pressure or adjusting a misleading threshold. The customer and provider agree the owners and priorities. A report without a route to improvement is not a substitute for operational assurance.
Establish a controlled transition
MCI can assess the required NOC scope and support service transition, escalation and reporting for Cisco and Meraki networks. Any dedicated or round-the-clock arrangement is subject to an agreed staffing, commercial and technical scope, not implied by this overview page.
We support organisations throughout the UK and coordinate with their internal teams and providers. An estate summary, current alerting process and the gaps you want addressed provide a useful starting point. The outcome is a network operations function with clear duties, measurable coverage and evidence that its procedures work.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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