Connect. Secure. Manage.
24-7 Network Monitoring
Define round-the-clock monitoring of agreed Cisco and Meraki assets, including alert handling and the distinction between detection and engineering response.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
24-7 network monitoring watches agreed network conditions around the clock. We define the Cisco and Meraki coverage, alert handling and escalation before service starts. Monitoring, operator checks and engineer response are separate commitments. The agreement needs to state each one so you know what happens after a fault is detected.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Identify the conditions that require continuous visibility
We start with business-critical sites, circuits, devices and paths. Some conditions need immediate attention outside office hours; others can be reviewed during the next agreed service period. The monitoring scope reflects those priorities rather than treating every available device counter as equally important.
The inventory also records dependencies. A site may remain reachable through a backup path while its resilience is reduced, and a device may respond to management checks while a particular app route is broken. We select observations that reveal these distinctions and identify where application-owner testing is needed beyond network monitoring.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Separate detection from response commitments
Continuous polling or event collection can detect a fault at any time. But that does not on its own establish an immediate engineering response. The agreement states who receives an alert, when acknowledgement occurs, which initial checks are performed and how specialist support is engaged. Any on-call arrangement has its own coverage and escalation terms.
We also distinguish response from resolution. A carrier failure or hardware replacement may depend on another supplier’s contract and availability. The monitoring service can identify and escalate the condition. But it should not imply control over repair times that have not been agreed with the responsible provider.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Design reliable collection and alert delivery
Monitoring needs protected access to the relevant Cisco or Meraki systems and a dependable route for notifications. We review the collector placement, credentials, network reachability and available platform integrations. If the monitored connection is also the only path by which an alert leaves a site, that dependency must be understood.
The monitoring platform itself needs health checks and service ownership. A silent collector can create false reassurance when it is mistaken for an absence of faults. We set out how collection failures, stale data and notification problems are detected and how operators distinguish them from an actual network outage.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Make thresholds meaningful
Thresholds should reflect the service, measurement interval and normal operating behaviour. A brief usage peak may not justify waking an engineer, while a lost redundant route can require action even if users remain unaffected. We tune alerts using evidence rather than simply accepting every product default.
Dependency correlation and maintenance handling reduce noise without hiding important failures. Suppression is scoped, approved and time-limited. We keep visibility of the underlying condition so a maintenance window ending does not leave a genuine fault unobserved or an alert permanently disabled.
Provide operators with practical runbooks
An alert should identify the affected service, useful first checks and the escalation route. Runbooks define safe diagnostic actions and any limits on corrective work. Operators must know when a change needs approval and when an incident requires specialist network, carrier or app involvement.
Customer contacts and authorisation arrangements are tested before service start. An overnight process that depends on an unanswered personal telephone number is not a reliable escalation design. Alternative contacts and agreed emergency authority help avoid delay without granting unrestricted permission for disruptive changes.
Test the complete monitoring chain
Acceptance includes representative events from the monitored system through notification, ticketing and escalation. We confirm that alerts contain useful context and reach the intended recipients. Tests also consider recovery notifications and the handling of repeated or correlated events, not merely whether one email can be sent.
Where a failure cannot be safely introduced, we use an agreed simulation and record its limits. The evidence states what was tested and which parts rely on setup review. This prevents a successful notification test from being presented as proof of every operational response scenario.
Review coverage as the estate changes
New sites, devices and apps need a defined route into the monitoring inventory. Periodic reviews identify stale checks, missing assets and alerts that no longer lead to useful action. Reporting should show coverage and service outcomes rather than only the number of messages generated.
MCI can include monitoring within a Network Operations Centre or a wider managed service. The proposal specifies the actual observation, triage and response commitments, with pricing and coverage agreed for your estate. That gives continuous monitoring a practical purpose without confusing it with an unlimited promise of immediate repair.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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