Connect. Secure. Manage.
Cisco Agentic Workflows
Design governed Cisco Agentic Workflows for approved network tasks, validating current integrations, required approvals and recovery from partial execution.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Cisco Agentic Workflows can automate supported tasks across connected systems, with AI help in building some workflows. We define which actions each workflow may take and how results will be checked. Access, approval and recovery limits are set before live use. The aim is a controlled task with a clear owner, not open-ended permission to change the network.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Start with a bounded operational task
We identify a repeatable task with a clear input and outcome, such as collecting diagnostic evidence, preparing a change summary or coordinating a standard request. The task should be understood before AI assistance is introduced. Automating an ambiguous process can accelerate mistakes without making responsibility any clearer.
Read-only work is often a sensible starting point. Gathering information and preparing a recommendation can provide value while an engineer retains authority over production changes. The scope states where the workflow may observe, where it may propose and where it may execute, avoiding an undefined transition from assistance to autonomous control.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Verify current integrations and entitlements
Available connectors, actions and platform access are checked against the customer’s setup and current Cisco support. A workflow editor displaying an integration does not prove that every required operation or device type is supported. We confirm the actual data and actions available before designing the production process around them.
The operating model also identifies dependencies on external systems, such as ticketing, address management or identity services. Their availability and permissions affect the workflow’s behaviour. Any commercial entitlement or service prerequisite is recorded separately rather than assumed from the availability of a product demonstration.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Keep authority outside generated suggestions
AI-generated steps or recommendations are reviewed as proposed content, not accepted as authorisation. Device output, tickets and documents can contain errors or misleading instructions. The workflow must not allow text retrieved from those sources to expand its privileges, change the approved target set or bypass a required approval.
We use clear action boundaries and check parameters against trusted records. High-impact operations require an appropriate decision by an authorised person, tied to the actual proposed change. A general approval to run a workflow should not become permission for any extra action an AI component later suggests.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Protect connectors and information
Connector accounts receive only the access required for the defined task, and secrets are held through approved mechanisms. We review who can edit the workflow because that permission can be as powerful as access to the target systems. Execution logs are designed to support audit without exposing credentials or unnecessary sensitive setup.
Data sent to AI-assisted components is considered clearly. The customer needs to understand what information is processed, which services receive it and what organisational approvals apply. Network diagrams, customer details and diagnostic captures should not be forwarded indiscriminately simply because a connector makes that technically convenient.
Plan for uncertain and partial outcomes
A workflow may complete some actions before a later step fails. We identify checkpoints, safe stop conditions and the evidence needed to reconcile the resulting state. Cross-system execution is not assumed to be one transaction, and a failed status does not necessarily mean that nothing changed.
Retries are bounded and appropriate to the operation. A timed-out request may already have created a ticket or changed a setting. The process checks the current state before repeating actions with side effects and provides an engineer with a clear record when automated recovery would be unsafe.
Test recommendations and execution separately
Testing includes incorrect inputs, unavailable systems, unexpected tool output and rejected approvals. We check that the workflow remains inside its authorised scope and reports uncertainty rather than inventing a successful result. A pilot uses limited targets and observation before wider production access is granted.
For change workflows, post-checks establish the intended network outcome. The test is not complete merely because every connector returned a response. We also check that the audit record shows the inputs, approvals, actions and evidence needed to explain what happened after the workflow finishes.
Establish ownership and review
The handover records the supported workflow, dependencies, permissions, tests and recovery procedure. Changes to connectors, prompts, models or target platforms receive review because they can alter behaviour even when the workflow’s business name remains unchanged. Operators have a clear way to pause execution when results become unreliable.
MCI can assess Cisco Agentic Workflows within a wider network automation programme. The engagement focuses on useful, governed tasks rather than promising unrestricted autonomous network operation. Human accountability, trusted scope and checked outcomes remain part of the design, especially when the workflow can affect production network access or security policy.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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