Connect. Secure. Manage.
Network Automation Platform Integration
Integrate Cisco or Meraki automation with IT service management and source control, protecting credentials, approvals and audit records.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Network automation platform integration connects approved Cisco or Meraki work to the systems that hold requests, inventory, configuration intent and audit records. The challenge is preserving meaning and authority across those boundaries. MCI Network Services designs integrations that validate inputs, protect credentials and report partial outcomes clearly, rather than allowing a ticket or webhook to trigger unrestricted production changes.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Identify the authoritative information sources
We establish which system owns device inventory, addressing, service relationships and approved configuration. Several platforms may contain similar information without being equally current or authoritative. The integration needs a defined rule for resolving disagreement rather than choosing whichever value is easiest to retrieve.
The same applies to approval. A ticket status may indicate a business decision, but the workflow must know whether that approval covers the actual target and change. We map the required fields and permissions before connecting systems, avoiding an assumption that any request reaching a particular queue is authorised for execution.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Define the workflow and its trust boundaries
The design follows the request from submission through validation, review, execution and reporting. Each step identifies the information accepted and the actions permitted. Free-form ticket text or device output is treated as data to interpret, not as an instruction that can expand the automation’s privileges or bypass controls.
We use structured inputs where practical and validate them against trusted records. The workflow has explicit target limits and approved action types. This helps prevent accidental or malicious input from turning a legitimate integration into a general-purpose command channel for the network.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Verify APIs and connector behaviour
The selected systems must support the required operations, authentication and data formats. We review current interfaces, version dependencies and limits before building the workflow around them. A connector advertised for a product may still lack a field or operation needed by the customer’s process.
Custom components have a defined owner and maintenance plan. The implementation records assumptions about response formats, identifiers and timing so later platform changes can be assessed. An integration should not rely on undocumented behaviour that only happened to work during a demonstration.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Protect secrets and execution permissions
Service accounts are scoped to their role, with credentials stored through approved mechanisms. We separate read access to inventory from authority to change devices or approve requests. Access to edit the integration code and configuration is governed because it can be equivalent to using the connected privileged accounts.
Logs and ticket updates contain enough evidence for audit without exposing secrets or unnecessary sensitive configuration. The customer agrees which data moves between systems and how it is retained. A workflow crossing several platforms should not create uncontrolled copies of network information as a side effect of routine operation.
Design for failure between systems
An integration can succeed in one platform and fail in another. A device change may complete while the ticket update times out, or a request may be created twice after a retry. We use suitable identifiers, read-back checks and bounded retry behaviour to make these outcomes detectable and recoverable.
The workflow does not assume a distributed transaction across all connected services. It records checkpoints and provides a reconciliation path for uncertain states. Where automatic recovery would risk repeating a destructive or non-repeatable action, the process stops for an authorised engineer rather than guessing.
Test the complete lifecycle
Testing covers valid requests, invalid targets, missing approvals, expired credentials, rate limits and unavailable dependencies. We verify that rejected inputs cannot reach production actions and that partial completion is reported accurately. A successful API call at each end is not enough to establish a safe end-to-end workflow.
The receiving teams participate in acceptance. They confirm that records contain useful service context and that ownership remains clear after a failure. The test also checks how the workflow is paused, resumed or retired, because operational control matters as much as its normal execution path.
Leave a governed integration service
The handover includes data mappings, permissions, workflow definitions, dependencies, tests and recovery instructions. Changes to source systems, inventory structure or approval rules trigger a review. Scheduled checks can identify broken integrations before an important request is lost or an old mapping affects the wrong target.
MCI can connect network automation to your existing service-management and source-control processes. The engagement produces a controlled chain from approved intent to verified outcome, with clear boundaries between integration engineering, platform administration and ongoing operations. It does not treat connectivity between tools as permission for unattended, unrestricted changes to the network.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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