Connect. Secure. Manage.
Industrial Remote Access
Design remote access to industrial networks using supported Cisco services, with clear authorisation, session boundaries and operational oversight.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Industrial remote access lets approved engineers reach equipment from off site. Each connection needs a named user, a clear purpose and access only to the right systems. We design Cisco-led access that the site owner can approve, monitor and withdraw. This supports remote work while keeping control of the route into production.
Cisco-focused engineering
Design around the platform, traffic and failure behaviour you actually operate.
Change with evidence
Use pre-checks, acceptance criteria and a documented route back.
Operational handover
Keep the configuration, diagrams and responsibilities understandable after delivery.
Identify who needs access and why
We start with the people and tasks involved. A machine supplier checking an alarm may need a different connection from an internal engineer updating a controller or a support team viewing a diagnostic interface. We record the destination, permitted activity, expected duration and the person responsible for approving the work.
Shared vendor accounts make it difficult to establish who performed an action or whether access should remain available after a contract changes. We assess individual identity and suitable authentication methods, while checking the limitations of legacy equipment. The access gateway can provide controls that the endpoint lacks. But it does not on its own make every endpoint operation safe.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Choose a supported access architecture
Cisco Cyber Vision Secure Remote Access, previously known as Secure Equipment Access, is one option for supported industrial setups. Other Cisco access architectures may be appropriate depending on the devices, management model and customer needs. We assess actual platform and release support rather than assume every industrial switch can provide the same gateway function.
The architecture review covers outbound and inbound dependencies, identity services, management network access and licensing. We also consider whether a connection requires browser access, a native engineering tool or another supported method. A product demonstration using one app is not evidence that every supplier’s maintenance software will work unchanged.
A useful starting point
Not sure where to start?
Bring the requirement. We will help you define the engineering work.
Restrict the session to its intended purpose
Remote access should reach the approved resource, not provide broad visibility of the entire operational estate by default. We set out destination and service boundaries and consider whether an intermediary engineering workstation is needed. The customer’s segmentation design remains relevant even when access is described as zero trust.
We distinguish permission to connect from permission to change. A supplier may be authorised to diagnose a fault but still need clear approval before modifying a controller or restarting equipment. The operating procedure should make that distinction clear to both the remote engineer and the site team responsible for the process.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Put approval and revocation into the workflow
Access can be permanent for an agreed role or time-limited for a particular maintenance activity, subject to the chosen platform’s capabilities. We establish who grants it, how requests are recorded and what happens when the work overruns. Emergency access needs a defined route rather than an undocumented shared password.
Revocation must be tested. Removing a user, changing a role or ending an access window should produce the expected result for new and active sessions according to the product’s documented behaviour. We also review local accounts or alternative connections that might bypass the managed access route entirely.
Consider what happens when dependencies fail
A cloud or identity-service outage may affect the ability to start a remote session, even while the industrial process continues locally. We document those dependencies and agree how maintenance will be handled when the normal access service is unavailable. A fallback must not become an uncontrolled back door.
Local engineering access, on-site support arrangements and supplier escalation may form part of that recovery plan. The customer should know which duties belong to MCI, the remote-access platform, the equipment supplier and the operations team. Network access support does not imply responsibility for every app or machine reached through it.
Record useful activity without overclaiming
We assess the audit information the chosen architecture can provide, its retention and who may review it. Connection records, user identity and destination information can support investigation, but their availability does not prove that every command or screen action is recorded. Any need for detailed session recording needs clear capability checks.
These records may contain personal and commercially sensitive information. We agree handling and access with the customer and avoid collecting unnecessary data simply because a feature is available. Monitoring should produce a usable trail for authorised work and a route for investigating unexpected access.
Pilot real maintenance tasks
Acceptance testing uses representative supplier workflows with agreed operational supervision. We check authentication, destination restrictions, app compatibility, access expiry and recovery from an interrupted connection. Testing only the login portal would miss the issues that matter during an actual maintenance event.
MCI can assess current remote-access arrangements or design a controlled service alongside industrial network segmentation. The handover includes the authorised access model, supported connection methods, dependency records and revocation procedures, so remote support remains an accountable activity rather than a permanent exception to the network design.
Talk to a specialist
What does your network need next?
Tell us what you are planning, changing or trying to improve. We will help define a practical next step and the engineering scope.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
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