Connect. Secure. Manage.
Emergency Network Support
Request urgent investigation of a network outage, with initial triage, safe recovery priorities and response arrangements confirmed for the incident.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Emergency network support is for situations where loss of connectivity is disrupting business activity and the next action needs to be chosen carefully. MCI can assess urgent Cisco and Meraki incidents subject to engineering availability, access and an agreed engagement. We first establish the impact, the immediate risks and whether there is a safe route to restore an essential service.
An emergency is not a reason to make uncontrolled changes. It is a reason to shorten the path between reliable evidence, an authorised decision and a useful recovery action. Clear responsibility matters particularly when several suppliers or internal teams are involved.
A clear requirement
Turn the business need into a practical network scope with visible dependencies.
A controlled delivery
Plan implementation, testing and rollback before production changes begin.
A supportable result
Leave useful records, ownership and escalation routes behind.
Establish what has stopped working
The initial report should explain which business functions are unavailable, how many sites or users are affected and when the incident began. A single branch outage needs a different response from a loss of connectivity between a data centre and critical external services.
Recent maintenance, power events, circuit changes and configuration activity can help establish the timeline. We distinguish confirmed events from assumptions so the investigation does not become anchored to the first plausible explanation.
Tell us whether there is already an incident lead and which suppliers are engaged. A coordinated response is usually more useful than several teams independently changing their own part of the environment.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Agree authority before recovery work
We need an authorised contact, a safe access route and clarity about who can approve action. For remote work, the availability of management or console access may determine which options are realistic.
The engagement should define the immediate objective and commercial basis. Existing customers should use the escalation route in their service agreement. A new enquiry through this website does not establish a response-time commitment or create an emergency support contract.
Where a potential security incident is involved, containment and evidence requirements may take priority over restoring every connection. We work within the incident authority agreed by your organisation rather than independently deciding to reopen access.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Choose the least risky useful intervention
The fastest visible change is not always the safest recovery action. A rollback, a controlled alternative path or the restoration of a known working configuration may each be appropriate in different circumstances.
We consider what the intervention could affect, how its success will be measured and what happens if it does not help. Where possible, changes are made in a sequence that preserves the ability to understand their effect.
A temporary workaround may deliberately restore only the most important service. Its reduced capacity, resilience or functionality should be made explicit, so users and incident managers do not mistake partial recovery for complete restoration.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Validate the business service, not just the device
A device responding to a management check does not prove that users can complete the activity that failed. Recovery checks should follow the relevant application path and include the people able to confirm the business result.
We also look for immediate signs of instability or an unresolved dependency. If the incident involved a failed path, the surviving arrangement needs to be understood before everyone leaves the incident bridge.
Actions, observations and unresolved issues are recorded during the response. This creates a useful handover and avoids relying on recollection when the urgent phase has ended.
Separate recovery from permanent correction
Once essential service is restored, there may still be work to remove a workaround, replace failed equipment or address the conditions that allowed the incident to develop. Those tasks need owners and a suitable change plan.
For serious or recurring events, root cause analysis can establish a clearer account and a prevention plan. An emergency engagement should not claim a proven root cause merely because one action coincided with recovery.
For future protection, consider whether out-of-hours support or a defined ongoing service would give your team a more reliable escalation route. Emergency preparation is easier before access, contacts and responsibilities are needed under pressure.
Questions about urgent assistance
Do you guarantee immediate attendance?
No universal attendance or response promise is made on this page. Availability, location, access and the applicable agreement determine what can be offered. We confirm the proposed response rather than let an urgent enquiry create an expectation that has not been accepted.
What should we send in the first message?
Describe the business impact, affected locations, starting time and any relevant recent change. Provide a suitable contact route. Do not send passwords, private keys or detailed confidential configurations through a public website form.
Can you work with our circuit or application provider?
Yes, where coordination is included and appropriate contacts are available. We help identify the technical boundary and evidence needed. The other provider remains responsible for work controlled by its own service agreement.
Should we reboot everything before asking for help?
Not as a default action. Reboots can change the state and remove useful evidence, and may not address the underlying issue. Preserve what you know and seek an authorised recovery decision appropriate to the incident and the equipment involved.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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