Connect. Secure. Manage.
Managed Networks
Cisco and Meraki network management for UK businesses, from a single site to multiple locations, with clear ownership, support scope and change control.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Managed networks give a business a defined way to look after connectivity rather than relying on whoever happens to be available when something fails. MCI Network Services provides Cisco and Meraki network management with an agreed inventory, responsibilities and operating process. The service can support an internal IT team or take responsibility for specified network functions, without assuming that every connected application and device falls within the same contract.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Start with the estate and the business requirement
We establish which sites, switches, wireless systems, firewalls and WAN connections need management. The inventory records ownership, software, licences and support dependencies. A device that appears in a dashboard is not automatically included in the service, and unsupported or inaccessible equipment needs an explicit decision before onboarding.
The business requirement determines the operating model. Some customers need configuration and lifecycle management alongside their own service desk; others need monitoring, incident investigation and provider coordination. We describe those activities separately so the proposal can be compared with the work your team actually needs rather than a broad managed-service label.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Make ownership clear before taking over
The agreement identifies who owns administrative accounts, configuration records and the authority to approve changes. Customer access and recovery arrangements are considered from the beginning. A management relationship should not make it unnecessarily difficult to inspect your own estate or transfer the service at the end of the contract.
Third-party boundaries are equally important. Carriers, hardware vendors, cloud providers and application teams retain their own obligations. We can coordinate with them within the agreed scope, but a provider escalation is not the same as controlling its repair time or guaranteeing the recovery of an application outside the managed network.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Distinguish monitoring from engineering response
Monitoring identifies selected conditions; engineering response investigates and acts on them. We agree the assets, measurements, alert handling and service hours for each. Continuous data collection does not automatically mean that every incident receives an immediate round-the-clock engineering response.
Severity definitions connect technical events to business impact. Loss of a backup circuit may leave users working but remove resilience, while a single failed access switch may stop a critical department. The operating process should reflect those differences and explain how the customer receives updates and how unresolved incidents are escalated.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Control changes without making routine work difficult
A managed network needs a practical route for requests such as a new VLAN, wireless policy or firewall rule. We agree which changes are included, what information is required and which need separate assessment. Approval must remain meaningful, especially when a request could affect security or services at several sites.
Implementation records include the intended result, checks and recovery action. Emergency changes may follow a faster route, but they still need ownership and retrospective review. The objective is not paperwork for its own sake; it is to avoid unexplained configuration drift and make later troubleshooting possible.
Keep the platform supported and recoverable
Lifecycle work reviews software releases, hardware support, licence dependencies and replacement needs. We prioritise actions according to exposure and service importance rather than updating every device merely because a newer version exists. Planned maintenance includes compatibility checks and a realistic assessment of interruption.
Configuration protection is matched to the platform. Traditional device backups, cloud-managed settings and controller data may require different recovery methods. We document what can be restored and test selected procedures where agreed, rather than treating a successful backup job as proof that the service can always be rebuilt.
Report outcomes that help decisions
Useful reporting explains incidents, recurring faults, lost resilience, capacity pressure and outstanding risks. Alert volume alone is not a measure of service quality. We agree the measures and review frequency so the report supports operational decisions rather than presenting a large collection of graphs with no clear action.
The service review also identifies changes in the customer’s estate or business priorities. New sites and applications can alter the original scope. Those changes should be discussed openly, including their effect on cost, support coverage and the responsibilities shared with your internal team.
Choose a manageable service boundary
MCI provides managed Cisco and Meraki networking throughout the UK, with particular emphasis on London, Kent, Sussex, Essex and Berkshire. We can begin with a defined subset of the estate or assess a wider transfer through managed network onboarding.
For a proposal, provide a site and asset overview, your current operating arrangements and the gaps you want addressed. Pricing, service hours, response targets, change allowances and exit arrangements are then documented for that scope. You receive a service you can understand and govern, not an assumption that the word managed covers every possible requirement.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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