Connect. Secure. Manage.
Cisco Network Support
A specialist route for Cisco switching, routing and connectivity faults. We work with your team to understand the impact, gather evidence and agree the next safe action.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Cisco network support gives your team a specialist route for faults and changes involving the Cisco infrastructure your business relies on. MCI helps investigate switching, routing, wireless and network security issues within an agreed scope. We focus on the affected service, the evidence available and the next safe action, rather than treating every incident as an isolated device problem.
An internal team may already have completed the basic checks. Alternatively, you may have inherited an estate with limited documentation. We adapt the investigation to that starting point and explain where missing access or unsupported equipment limits what can be done.
Understand the impact
Start with the service people cannot use, not just the device alarm.
Investigate with evidence
Trace the traffic path and separate symptoms from causes.
Agree a safe next step
Keep changes controlled and make responsibility clear.
Start with the affected traffic path
A user report such as intermittent access to a hosted application is not yet a diagnosis. We establish which users and locations are affected, what successful access looks like and whether the behaviour follows a particular route or time period.
The network investigation can then examine the relevant interfaces, addressing, routing, policies and device events. Evidence from both ends of a connection is preferable to drawing conclusions from one screenshot.
Platform and software details matter. An assumption that is reasonable for one Cisco environment may not be appropriate for another. We check the actual equipment, operating mode and configuration before recommending an action.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Give your engineers a clear escalation route
Cisco support is often most effective when it adds depth to the work your own team has already done. We review their observations, separate confirmed facts from working theories and identify the next test that will meaningfully narrow the problem.
For an ongoing relationship, we agree what your team handles directly and when an issue should be escalated. That avoids both unnecessary handoffs and prolonged investigation without the right expertise.
Where a difficult case spans several teams, third-line network support can provide a defined technical workstream. The arrangement should make clear who owns incident communication and who can authorise a production change.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Use manufacturer support appropriately
An investigation may identify a need for manufacturer assistance, a software recommendation or a hardware replacement process. The relevant support entitlement, contract owner and authorised case contacts need to be established before relying on that route.
MCI engineering support is not a substitute for every manufacturer obligation. We can help prepare a coherent technical account and coordinate an escalation where agreed, but do not imply that our involvement creates a Cisco warranty or support entitlement.
If software or hardware appears to be approaching a support milestone, we verify the particular product information rather than infer status from its age. Planned renewal can then be considered separately from immediate incident recovery.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Control fixes, workarounds and follow-up
Before changing a production network, the proposed action should be linked to the evidence and the expected result. Access requirements, risk, business approval and a recovery route need to be proportionate to the change.
Where a workaround restores connectivity, we record its limitations. Reduced resilience, temporary policy exceptions or diverted traffic should not disappear into the incident history as though the original problem has been permanently resolved.
A significant or recurring incident may justify root cause analysis. That work looks beyond the successful fix to consider why the failure occurred, why it affected the business and what would prevent a repeat.
Choose incident help or ongoing care
A focused engagement suits a defined fault, difficult escalation or short period of additional engineering capacity. Ongoing support is more appropriate when you need agreed access arrangements, maintained knowledge of the estate and a repeatable escalation process.
The commercial scope should distinguish support hours, monitoring, planned maintenance and project changes. It should also identify any equipment or functions excluded from the arrangement, rather than leave those questions until a fault occurs.
For Cisco and Meraki network services across multiple sites, we can discuss the overall operating model alongside platform-specific assistance. Use our contact page to describe your environment and the support problem you need to solve.
Cisco network support questions
Can you investigate intermittent faults?
Yes, provided the engagement allows suitable evidence collection and access. We agree timestamps, affected examples and monitoring or capture requirements. An intermittent fault may not be reproducible during a single remote session, so the investigation plan should account for that.
Do you make configuration changes immediately?
Not without appropriate authority and a reason for the change. An urgent situation can justify a streamlined approval process, but it does not remove the need to understand risk, record the action and validate its effect.
Is every Cisco product covered?
Coverage depends on the platform, software, access, support status and agreed service. We confirm those details before accepting a commitment. A general reference to Cisco expertise should not be read as an unlimited support promise for every product.
Can you help after a failed upgrade?
We can assess the situation and available recovery options. Previous backups, upgrade records, console access and the observed failure are useful starting points. Where the wider project needs correction, project recovery may be appropriate alongside incident support.
Talk to a specialist
Let’s get to the cause.
Describe the affected service, what changed and what your team has already checked. A short outline is enough to start the conversation.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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