Connect. Secure. Manage.
Cisco ThousandEyes
Use Cisco ThousandEyes to investigate network and application experience across enterprise, internet and cloud paths, with tests tied to business services.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
Cisco ThousandEyes can help investigate the network and service paths between users, enterprise sites and applications beyond the organisation’s own infrastructure. Its value comes from choosing useful test locations and interpreting the results in context. MCI Network Services designs and integrates ThousandEyes monitoring for agreed business services, connecting the measurements to Cisco and Meraki operations rather than treating another dashboard as an operational outcome.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Start with a service question
A useful deployment begins with a problem to observe: an unreliable SaaS connection, a branch experiencing intermittent loss or a cloud path whose behaviour is difficult to explain. We identify the users, locations, destinations and relevant time periods. That gives the test design a purpose and helps determine which observations would distinguish possible causes.
The scope also states what the platform is not being asked to prove. A synthetic test from one location does not represent every user’s endpoint, authentication state or application workflow. We design coverage around the agreed service and explain where additional endpoint or application evidence is required.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Select the right observation points
Cloud, Enterprise and Endpoint Agent capabilities serve different purposes and have their own prerequisites. We review supported locations and hosting options against the traffic paths that matter. An agent at a data centre may be useful for server connectivity but may not represent a branch user’s local wireless or internet exit.
Placement is documented with the expected route and administrative owner. Where an agent can be hosted on a supported Cisco or Meraki device, we verify the model, software, resources, licence and available test types. Embedded deployment should not be assumed to provide every capability of another agent form factor.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Choose tests that match the requirement
Network, DNS, web and other supported test types reveal different aspects of service delivery. We select the layers needed to answer the operational question and avoid creating large numbers of tests that nobody will maintain. Test frequency and entitlement consumption are considered alongside the required sensitivity.
Application checks are designed with the service owner. A successful connection to a server does not prove that a user can complete an important transaction. Conversely, a failed synthetic journey may result from changed authentication or page behaviour rather than a network outage. The interpretation needs those boundaries to remain clear.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Protect access and test information
Agents, account groups, tokens and integrations are configured with appropriate ownership and permissions. Installation or registration tokens are treated as secrets. Where tests use application credentials, we agree suitable test accounts, access limits and a secure method of storage rather than embedding production user credentials casually into scripts.
Collected results may expose topology, addresses and application information. We review who can see or share them and how they fit the customer’s data-handling requirements. Useful troubleshooting visibility does not remove the need for proportionate collection and controlled access.
Interpret paths without overstating certainty
Path measurements can help identify where behaviour changes, but intermediate devices do not always respond in a way that represents forwarded application traffic. We compare the relevant end-to-end results and corroborating evidence before attributing a fault to a particular hop. A missing response alone is not proof that the device is dropping user traffic.
We also distinguish correlation from cause. A route change near the time of an application issue is a lead to investigate, not a complete root-cause finding. Cisco interface data, Meraki observations, provider records and application logs can help test the explanation.
Connect findings to the operating process
Alerts need agreed thresholds, owners and escalation routes. The integration should provide the affected service, test location and evidence needed for triage, not merely announce that a metric crossed a value. Maintenance and changes to application behaviour are reflected in the test configuration and review process.
Service reporting can use measurements to explain recurring problems, compare paths and support provider discussions. We define how results are interpreted and what action follows. A tool that identifies a possible external issue does not itself change the provider’s repair obligations or guarantee resolution.
Plan a scoped implementation
MCI can deliver ThousandEyes deployment, integrate it with an existing Cisco or Meraki estate, or review tests that are producing little operational value. The proposal separates platform entitlement, implementation and ongoing analysis or response commitments.
For an initial discussion, provide the services and locations you need to observe and the questions your current monitoring cannot answer. We will define a supported, manageable test scope and acceptance evidence, helping your team use ThousandEyes as part of a wider engineering process rather than as a substitute for one.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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