Connect. Secure. Manage.
ThousandEyes Operational Integration
Connect ThousandEyes alerts and findings to network operations, defining ownership, escalation thresholds and how measurement evidence informs changes.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
ThousandEyes operational integration puts useful test results into the systems your support team uses. We link supported functions to agreed workflows, with named owners and protected access. The design also covers partial failures. A useful finding should reach someone who can act, even when one part of the integration is not working.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Define the workflow before choosing a connector
We check what should happen when a test detects a relevant condition. The workflow may create or enrich an incident, notify an on-call team or provide evidence for a provider escalation. Each outcome needs a receiving owner and a clear definition of success beyond an integration returning a successful response.
The design also determines which events should not create incidents. Maintenance, a failed test account or a lost agent can require different handling from an app outage. We map those distinctions before configuring a connector so the receiving system does not turn every event into the same operational problem.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Select supported integration methods
Available webhook, API and product-specific integrations are reviewed against the current platform and receiving system. We check the required fields, permissions and supported behaviour instead of assuming a connector name guarantees the complete workflow. Changes in either system can affect an integration that previously worked.
The customer retains a record of which mechanism is used and why. Custom integration code, where required, has defined ownership and support boundaries. It should not become an undocumented dependency that only its original author knows how to operate or repair.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Map events to useful incident context
The receiving record should identify the service, test, source location, affected target and relevant evidence. Severity and assignment are mapped to the customer’s operating model rather than copied blindly from a product label. Links to results are useful only when the receiving team has appropriate permission to view them.
We consider how events are grouped and updated. Repeated notifications from the same continuing failure should not necessarily create separate incidents, while a genuinely different service impact must remain visible. Recovery handling is also defined so a test returning to normal does not on its own close an incident that still requires engineering verification.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Protect credentials and shared information
Integration accounts and secrets are scoped to the required task and stored through approved mechanisms. We review authentication, transport and endpoint exposure with the relevant platform owners. A receiver that accepts arbitrary requests without validation can create misleading incidents or expose operational information.
Payloads are limited to useful context. Test results, app details and network information may be sensitive. So we agree what can be copied into tickets, messages or external systems. Access to a monitoring platform does not on its own authorise unrestricted redistribution of everything it collects.
Design for delivery failures and retries
A remote system can be unavailable, slow or return an ambiguous result. We set out how the integration detects failure, retries safely and avoids duplicate actions. A timeout does not always mean the receiving system did nothing, so repeated submissions need an understood identity and reconciliation approach.
The integration itself is monitored. Operators need to know when alerts are no longer reaching the workflow even if tests continue running normally. We record the diagnostic evidence and recovery steps for common failures, including expired credentials, changed endpoints and unexpected payload formats.
Test the complete operating path
Acceptance follows representative events through detection, delivery, mapping, assignment and operator access to evidence. We test relevant recovery and failure conditions and the happy path. Where a scenario is simulated, its limits are recorded so the result is not overstated.
The receiving team participates in validation. A technically correct ticket may still lack the information required for triage or arrive in a queue nobody monitors. Feedback is incorporated before routine operation, and response commitments are agreed separately from the integration’s technical capability to send notifications.
Keep the workflow current
Changes to tests, app names, account groups and service ownership can break the meaning of a previously valid mapping. We establish a review and change process for both platforms. Custom components are versioned and documented, with an owner for updates and a practical way to disable an unsafe action without losing all monitoring.
MCI can integrate ThousandEyes into a Network Operations Centre or your internal service-management process. The outcome is a tested route from useful evidence to accountable action, not a claim that connecting two tools automatically provides incident management, round-the-clock response or authority for unattended network changes.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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