Connect. Secure. Manage.
ThousandEyes Application Monitoring
Design ThousandEyes tests for important applications, distinguishing network path measurements from the application behaviour that users experience.
Devices supported
across the UK
Client locations
supported
Traffic handled
at peak time
Average
response time
Average response is not a resolution time or a contractual guarantee. Support scope and response commitments are agreed for each engagement.
ThousandEyes application monitoring checks the parts of an app experience that matter to your business. We plan tests with the app owners and make their limits clear. Network paths, web access and scripted user tasks each provide different evidence. A server accepting a connection does not prove that a user can complete the work.
Useful visibility
Monitor service-relevant conditions rather than collecting alerts without ownership.
Controlled change
Keep maintenance, automation and configuration work reviewable and recoverable.
Clear escalation
Connect incidents to the right engineering, provider and business contacts.
Select a meaningful user or service outcome
We start with the apps, locations and actions that need observation. An internal portal, a public service and a SaaS login can have different dependencies and acceptable behaviour. The test specification states what success means and which part of the experience it does not cover. The app owner approves that interpretation before alerts are enabled.
This prevents a simple availability check from being presented as full app monitoring. A test may confirm DNS, connection and response behaviour while leaving user permissions, data correctness or a later business transaction untested. Those boundaries are documented so stakeholders understand what a green result actually establishes.
Standards & partnerships
Confidence in the team behind your network.
Cisco Partner
Cisco Meraki
Cyber Essentials
Cyber Essentials PlusMCI Network Services is operated by Proxar Ltd. Certifications apply to the certified legal entity and the scope of its certificates. View accreditation information
Choose the appropriate test layer
Supported network, DNS and web tests answer different questions. We select the layers required to distinguish a path issue from a name-resolution, server or page problem. Browser and transaction capabilities are checked against the chosen agent form factor and entitlement rather than assumed universally available.
A multi-step synthetic journey may provide useful evidence where a single request is insufficient. It also requires maintenance and safe handling of app state. We agree the steps with the service owner and avoid creating tests that submit real orders, alter production records or generate uncontrolled activity.
A useful starting point
Tell us what is happening.
A short description of the problem is enough for an initial discussion.
Use representative vantage points
The source location affects the path and service conditions observed. We choose agents that reflect the branches, data centres or external users relevant to the need. A test from a cloud location can help identify external availability but may not reproduce a corporate proxy, local DNS policy or a branch internet exit.
Where several locations are compared, the test design keeps the relevant conditions understandable. Differences may result from routing, app localisation or security policy rather than a simple good-versus-bad network comparison. The analysis records those factors instead of attributing every variation to the carrier.
Different environments. The same care.
Built around the work
your network supports.
Finance, banking and the wider private sector. We start with the systems and people that depend on your connections.
Finance & banking
Market-data paths, routing and provider coordination on clients’ behalf.
Financial-market services ↗Offices & multi-site teams
Reliable access between people, workplaces and business applications.
Office network design ↗Data centres & cloud
Network boundaries, workload connections and operational ownership.
Data centre networks ↗Protect credentials and test data
Authenticated tests need suitable accounts, permissions and secret handling. We agree who owns the account, how credentials are rotated and what happens when authentication needs change. A monitoring script should not depend on a privileged personal account or expose its credentials in an ordinary report.
The test should use appropriate data and avoid unnecessary collection of personal or confidential information. Screenshots, responses and transaction details may require restricted access. The app and security owners participate in those decisions before testing is enabled, rather than after sensitive results have been widely shared.
Interpret failures with application context
A failed synthetic journey may reflect an app redesign, authentication challenge or test-account issue rather than a network outage. We correlate the result with lower-layer measurements and relevant app evidence. The incident process distinguishes a broken test from a real failure of the service being observed.
Timing is equally important. A scheduled test provides observations at defined intervals, not continuous proof of every user’s experience. We explain the coverage and compare results with reported incident times, avoiding claims of precision beyond what the measurement frequency and test behaviour support.
Create actionable alerting and reporting
Thresholds are agreed for the relevant service and vantage points. Alerts include the failed stage, location and useful evidence, with a named receiving owner. Repeated failures and recovery events are handled in a way that supports one coherent investigation rather than creating a separate ticket for every test execution.
Reports distinguish availability, response behaviour and transaction outcomes. They also identify test changes that affect comparison between periods. An apparent improvement after removing a difficult step should not be reported as a genuine app performance gain without explaining the changed measurement scope.
Maintain tests as applications evolve
Application updates, certificate changes, new identity controls and moved endpoints can invalidate a previously useful test. We establish an owner and review process for those changes. Significant changes are checked before the revised result becomes an operational reference.
MCI can deliver application-focused tests as part of Cisco ThousandEyes rollout or improve a current test estate. The service connects network expertise with application-owner knowledge, producing measurements that support investigation while keeping synthetic monitoring distinct from a guarantee that every real user and transaction will succeed.
Talk to a specialist
Need a specialist view?
Tell us what is affected, what changed and what your team has already checked. A short outline is enough to start.
+44 203 196 6566Choose option 1
sales@proxar.co.ukUK-wide service.
Most of our engineers are based in Kent, with a focus on London, Sussex, Essex and Berkshire.
Existing customers should use their agreed support and escalation channels. This form is for service enquiries, not a monitored emergency ticket.
Tell us what you need.
A short outline is enough. Please do not include passwords or sensitive network details.
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